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Frequently Asked Questions

What is your pricing policy?

In respect of each brand international distribution policies and country regulations, product pricing may differ based on final country destination. Prices displayed on product page reflect item final price, taxes and customs included* and no additional fee will be applied at delivery. [*see restrictions]

How can I give gifts using Forzieri?

If you’d like, we’ll ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient’s name and address as the Shipping Address. Item price labels will be removed although, at this time, Forzieri is not able to ship without showing package content value on shipping documents.

What type of payments do you accept?

Forzieri is proud to accept American Express, MasterCard, Visa and JCB. We do NOT currently accept debit cards. We also accept Wire Transfer. Sorry, no money orders and checks at this time. We must receive your wire transfer before the merchandise is shipped out.

When is my credit card billed?

Forzieri will charge your credit card once the items are located in stock and the billing information as well as the receiving address are verified. You will not be charged for any item until it is ready to ship out. (unless purchasing a made-to-order item)

How do I change the address for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How do I change payment for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How can I cancel my order?

You can edit or cancel your order via your account interface (My Account) as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your Forzieri account. If the order processing has started already and you request to cancel your order or items on your order, Forzieri will attempt to cancel these items. Forzieri cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped, shipping charges will not be refunded. See how to contact us. Please note an unused item can be returned within 28 days.

I forgot my password, what is it?

Click here, enter your email address in the apposite box then click the "email me my password" button and we will email your password to you.

Is my personal information kept private?

Yes, At Forzieri.com, we consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please check our Privacy Statement.

Is it safe to use my credit card on Forzieri.com?

Yes, shopping at Forzieri is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

Help Desk

Service available Monday through Friday:

US: 3.30 am to 12.00 pm US E.S.T.
UK: 8.30 am to 5 pm
Australia: 7.30 pm to 4 am Sydney Time

This number is for Customer Care only.   For business enquiries please contact our main offices.

Closing days

Offices will be closed on April 25th, May 1st, June 2nd, June 24th, August 15th, December 25th & 26th, January 1st, January 6th.

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To apply fragrance to your chosen gift wrap select one of the Forzieri options on the bar to the right.

To apply fragrance to your gift card select one of the Forzieri options on the bar to the right.

No extra cost will incur on exchanges between discounted sizes (in-stock sizes). In case of exchange between discounted size with full price size (not in stock/order upon request), price difference will apply. See size availability status for details.

Holiday Extended Return Policy

Orders placed between November 14th and December 14th are eligible for our Holiday Extended Return Policy, under the same terms & conditions provided by our Standard Full Satisfaction Guarantee policy, if return approval is requested by December 28th. Orders placed after December 14th will continue to benefit from our Standard 28-Day Full Satisfaction Guarantee. Select the Holiday Extended Return Policy option during checkout.

United States of America
(New York, Florida and Puerto Rico excepted)

European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom.
(Italy excepted)

Enjoy FREE SHIPPING:

· Enter code SANTA2010 in your Shopping Bag before checkout
· Applies on order over $175.00 shipped via Premim Standard Shipping option
· Promotion does not combine with any other offer or discount available on FORZIERI
· Available for a limited time only
· Valid only for shipping within the United States

Invite a new member

quale messaggio devo metter qui?

As a Privé, Member you have the right to invite your friends to become members as well. Every member's first purchase will earn you a AU$12.00 Value GOLD BAR bonus available to spend in ANY area of the Forzieri boutique (both public or privé)

Select Sensorial Gift Wrapping during checkout

View colors

Add to wishlist

This item can usually be crafted also according to your size request. Please contact our product specialists to find out more.